Introduction
Welcome to TryRentGo (“we,” “us,” or “our”), a rental and property management service operated by OneSoftWay. These Terms of Service govern your use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
Acceptance of terms
By accessing or using our website and services, you affirm that you are of legal age and have the legal capacity to enter into this agreement. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Use of services
License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our services solely for your personal or internal business purposes. You shall not reproduce, modify, distribute, or create derivative works based on our services without our prior written consent.
Prohibited conduct. You agree not to engage in any activity that:
- Violates any applicable laws or regulations
- Infringes upon the rights of others or violates their privacy or publicity rights
- Interferes with or disrupts the integrity or performance of our services
- Attempts to gain unauthorized access to our systems or networks
- Harasses or intimidates others or promotes discrimination or hate speech
Intellectual property
Ownership. We retain all rights, title, and interest in and to our website, services, and any related intellectual property rights. You acknowledge that our services may contain proprietary information protected by applicable intellectual property laws.
User content. By submitting or posting any content on our website or services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, distribute, and display that content for the purpose of providing our services.
Privacy
We value your privacy and handle your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your information as described there.
Payment terms
We use Stripe as our primary payment processor. By making a purchase through our platform, you agree to the following:
- Payment methods: All payments made through Stripe are subject to Stripe’s terms and conditions. We do not store payment information, as Stripe processes all payments securely.
- Currency: Payments are processed in CAD unless otherwise stated. Stripe handles any currency conversions according to their exchange rates and fees, if applicable.
- Transaction fees: Any additional fees charged by Stripe (for example, transaction or currency conversion fees) are the responsibility of the buyer.
- Refunds: Refunds are processed through Stripe. Please allow up to 15 business days for the refund to appear in your account. Stripe transaction fees may not be refundable depending on Stripe’s policies.
- Disputes and chargebacks: If a payment dispute or chargeback is initiated through Stripe, we reserve the right to withhold services until the issue is resolved.
- Security: All transactions via Stripe are encrypted and processed over a secure connection. We are not responsible for any security breaches or unauthorized access on Stripe’s platform.
- Acceptance: By using Stripe as your payment method, you accept Stripe’s User Agreement and agree to comply with their policies.
Satisfaction guarantee
If you are not completely satisfied within the first 10 days of your paid subscription, you may request a refund by contacting us at contact@onesoftway.com. Refund requests must be submitted within the first 10 calendar days of the initial payment date. Refunds are processed through Stripe and may take up to 15 business days to appear in your account.
Subscription auto-renewal
All subscriptions automatically renew unless canceled before the next billing date.
Failed payments and account suspension
If a subscription payment fails, TryRentGo may notify you and attempt to process the payment again. You are responsible for updating your payment method and ensuring payment is completed on time. If payment is not successfully received, TryRentGo reserves the right to suspend or restrict access to your account, including access to the system, features, data entry, integrations, SMS/email services, and support. If the outstanding payment remains unpaid, TryRentGo may close or deactivate the account. Access may be restored once all outstanding amounts are paid and a valid payment method is provided.
Cancellation
You may cancel your subscription at any time by providing written notice via email (contact@onesoftway.com) or through the chat section on our website. Monthly subscriptions can be canceled at any time, but cancellations must be made at least 7 days before the next billing cycle to avoid being charged for the following month. No refunds will be issued for partial use of the service, unless required by applicable law.
Account security
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. TryRentGo is not responsible for unauthorized access caused by your failure to secure your account information.
Service availability
While we strive to provide uninterrupted access to our services, TryRentGo does not guarantee continuous, secure, or error-free operation. Scheduled maintenance, updates, third-party outages, or unforeseen technical issues may temporarily affect service availability.
Customer data
You retain ownership of all property, tenant, lease, invoice, and customer data entered into TryRentGo. By using our services, you grant us permission to process and store such data solely for the purpose of providing and improving our services.
Third-party integrations
TryRentGo may integrate with third-party services including, but not limited to, Stripe, Google Calendar, and SMS/email providers. We are not responsible for the availability, functionality, pricing changes, or interruptions caused by third-party providers.
SMS and email communications
By using TryRentGo communication features — including SMS reminders, review requests, appointment confirmations, and follow-ups — you confirm that you have obtained proper consent from your recipients in accordance with applicable laws and regulations. Message and data rates may apply depending on the recipient’s mobile carrier.
Support policy
TryRentGo provides technical support through email, chat, and other communication channels. Response times may vary depending on request volume, issue complexity, and business hours.
Limitation of liability
To the extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of, or inability to use, our services.
Indemnification
You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including attorneys’ fees) arising out of or in connection with your use of our services or violation of these Terms.
Modifications to the terms
We reserve the right to modify or update these Terms at any time. We will notify you of any significant changes by posting the updated version on our website or by other means. Your continued use of our services after the changes constitutes acceptance of the revised Terms.
Termination
We may, in our sole discretion, suspend or terminate your access to our services without prior notice if we believe you have violated these Terms or applicable laws. Upon termination, all licenses and rights granted to you will cease, and you must immediately stop using our services.
Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Ontario, and you consent to the personal jurisdiction of such courts.
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Entire agreement
These Terms constitute the entire agreement between you and TryRentGo regarding the use of our services and supersede any prior or contemporaneous agreements, communications, or understandings.
Contact us
If you have any questions, concerns, or requests regarding these Terms, please contact us at contact@onesoftway.com.