Thank you for using TryRentGo (“we,” “us,” or “our”), a rental and property management service operated by OneSoftWay. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By accessing or using our website, you consent to the terms outlined in this Privacy Policy.

Information we collect

We may collect the following types of personal information:

Information you provide: When you interact with our website, create an account, subscribe to our newsletter, or use our services, you may voluntarily provide personal information such as your name, email address, phone number, company details, and other relevant information.
Automatically collected information: We may automatically collect certain information when you visit our website, such as your IP address, browser type, referring/exit pages, and operating system. This helps us analyze trends, administer the site, track user movement, and gather demographic information for internal use.

SMS messaging terms

By providing your phone number and opting in, you consent to receive SMS and MMS messages from TryRentGo and the companies that use the TryRentGo platform. Consent records are securely maintained within the TryRentGo platform.

Messages may include:

Appointment and viewing reminders
Rent and invoice payment reminders
Maintenance and service updates
Inspection notifications
Lease and document signing requests
Customer support communications

Message frequency may vary
Message and data rates may apply
You may opt out at any time by replying STOP to any message
For assistance, reply HELP or contact support
Consent is not a condition of purchase

Privacy assurance: We value your privacy. Mobile phone numbers and SMS consent information will not be shared or sold to third parties or affiliates for marketing purposes. Customer information is used solely to provide property and rental communications and to enhance your experience with TryRentGo.

How we use your information

We may use the information we collect to:

Provide, operate, and maintain our website and services
Respond to inquiries and provide customer support
Send appointment reminders, rent and payment notices, product updates, and onboarding support via SMS or email
Improve, personalize, and expand our platform and understand how you use it
Develop new products, services, features, and functionality
Communicate with you about updates, promotional materials, and newsletters (you can opt out at any time)
Find and prevent fraud

Information sharing and disclosure

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service providers: We may engage trusted third-party service providers who assist us in operating our website and providing services. These providers are obligated to protect your information and are prohibited from using it for any other purpose.
Legal compliance: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

Third-party service providers

We may use trusted third-party providers including Stripe, Twilio, Telnyx, Google, and QuickBooks, along with other integrations necessary to operate and improve our services. These providers may process information only as needed to provide their services to us.

Data security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is entirely secure. We cannot guarantee absolute security, and you provide information at your own risk.

Log files

TryRentGo follows a standard procedure of using log files. These files log visitors when they visit websites — a standard part of hosting analytics. The information collected includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information and are used for analyzing trends, administering the site, and gathering demographic information.

Cookies and web beacons

Like most websites, TryRentGo uses cookies to store information including visitors’ preferences and the pages accessed or visited. This information is used to optimize your experience by customizing our content based on your browser type and other information.

Automated communications

Some communications sent through TryRentGo may be automated, including appointment reminders, follow-ups, invoice and rent notifications, review requests, product updates, and onboarding messages.

Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Children’s privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Account deletion requests

You may request deletion of your account and associated personal data by contacting us at contact@onesoftway.com. Certain information may be retained where required by law, for billing records, dispute resolution, security, or legitimate business purposes.

International data transfers

Your information may be processed and stored in Canada, the United States, or other countries where our service providers operate. Privacy laws in these locations may differ from those in your province, state, or country.

Business transfers

In the event of a merger, acquisition, sale of assets, or business restructuring, customer information may be transferred as part of the transaction.

CCPA privacy rights

Under the CCPA, California consumers have the right to:

Request that a business disclose the categories and specific pieces of personal data it has collected about them.
Request that a business delete any personal data it has collected about them.
Request that a business that sells personal data not sell their personal data.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

GDPR data protection rights

We want you to be fully aware of your data protection rights. Every user is entitled to the following:

The right to access — request copies of your personal data.
The right to rectification — request that we correct inaccurate information or complete incomplete information.
The right to erasure — request that we erase your personal data, under certain conditions.
The right to restrict processing — request that we restrict processing of your personal data, under certain conditions.
The right to object to processing — object to our processing of your personal data, under certain conditions.
The right to data portability — request that we transfer your data to another organization or to you, under certain conditions.